Help

How do I order online?

Once you've done your shopping, checking out is a breeze! You can always view what you've selected by clicking the shopping bag link at the top of the page. Once you are ready to checkout, click on the "Checkout" button to place your order.

How does my Hostess get credit?

If you were invited to a Party, you will have the opportunity to select your Hostess during the checkout process. When you select a Hostess, your order will automatically be included in her Party Order and will help her earn more free jewelry!

What are my payment options?

Silpada Designs accepts American Express, Discover, MasterCard and Visa as forms of payment.

What are my shipping options?

Shipping is available via USPS (3-5 Business Days at $5) and UPS Ground (1-5 Business Days at $8) UPS 2nd Day Air (2 Business days at $14) and UPS Next Day Air (1 Business Day at $18). For more information about shipping please refer to the Shipping Rates area.

What if I have a backordered item on my order?

Every effort is made to keep adequate inventory of our jewelry. However, if an item is not available you will be notified via email and the item will be shipped to you as soon as possible.

Can I change my order after it is placed?

If you have added your order to a Hostess Party, please contact your Representative as soon as possible to inquire about possible updates to your order. Prior to the submission of the Party Order, your representative can adjust your order. If your order was not associated with a Hostess, please contact your Representative to see if the order has already been processed in our warehouse. Once the order has been processed, changes can no longer be made.

Can I purchase gift certificates online?

Absolutely! Silpada Designs offers gift certificates for $25, $50 and $100 values.

Why do I have to create an account to place an online order?

By creating an account, you will be able to check on the status of your orders, email Wish Lists and save time by storing your shipping information. You may access your account by using your email address and a password that you have created. Only you will have access to this information.

What is the status of my order?

You will receive an order confirmation once your order has been placed. A shipping confirmation email will be sent once your order has been shipped. This confirmation will include the tracking number for your package.

How is sales tax calculated?

The sales tax is calculated based on the location of the shipping address.

Does Silpada keep my credit card information secure?

Yes. We use a variety of industry-standard technologies and procedures to ensure the security of your online order including payment card data.

What does it mean when an item is identified as a 'Retiring Item'?

'Retiring Items' are not featured in the current Silpada Catalog and are only available while supplies last. Get them before they're gone!