DSA
Customers doing business with Silpada Designs should expect our independent Representatives to:
- Tell you who they are, why they're approaching you and what products they are selling.
- Explain how to return a product or cancel an order.
- Respect your privacy by calling at a time that is convenient for you.
- Promptly end a demonstration or presentation at your request.
- Provide accurate and truthful information regarding the price, quality, quantity, performance and availability of their product or service.
- Offer a written receipt in language you can understand.
- Provide his or her name and contact information, as well as the contact information of the company he or she represents.
- Offer a complete description of any warranty or guarantee.
Our Dedication to Help Resolve Complaints:
A complaint involving a DSA member company (such as Silpada Designs), involving failure
to comply with the above itemized provisions, may be filed with the independent Code
Administrator of the DSA Code of Ethics. The Code Administrator, who is not affiliated
with any member company, is responsible for enforcing the DSA Code of Ethics. The Code
Administrator does everything possible to resolve complaints to the satisfaction of all
parties involved, and has the authority to decide on remedies. All member companies
agree to honor the Administrator’s decisions. To file a DSA complaint, complete
the Code of Ethics Complaint Form.
For more information about the DSA's ethics program, a series of educational vignettes can be viewed
at the company Association's website: http://www.dsef.org/ethics-initiative.
The DSA also hosts a website exclusively dedicated to educating consumers about the benefits of direct selling and designed to answer many of the essential questions surrounding this unique business opportunity. Visit www.directselling411.com.
